Refund & Cancellation Policy

Our biggest collateral is the faith of our clients in our 24*7 unique and customer centric services. We ethically strive to win customer satisfaction. Our customer satisfaction guarantee applies to the quality of every activity that we undertake here at Twarak Infotech Private Limited Pvt Ltd. We are liable to offer you world class service within a given time frame with consistency.

If the Client halts work and applies to us for a refund within 30 days of the signing of a contract or First payment made, work completed shall be billed at the hourly rate stated in the contract ( if not stated would be at 10 USD an hour ), and deducted from the initial payment, the balance of which shall be returned to the Client. If, at the time of the request for refund, work has been completed beyond the amount covered by the initial payment, the Client shall be liable to pay for all work completed at the hourly rate stated in the contract ( or if not stated would be 10 USD an hour ) ?between Client and Twarak Infotech Private Limited. No portion of this initial payment will be refunded unless written application is made within 30 days of signing a contract. However please note it would not be possible to cancel your order if we have completed 50% of your work.

We value your feedback and your concern with regard to your order and it would help us serve you better; hence we have a refund policy. If case you are dissatisfied with the completed order, please contact our 24 * 7 customer support with your concern as your first option. Our customer support should be able to address your concerns and come to a solution to satisfy your expectations. We will provide the best possible solution and address all your concerns and issues. If you are still dissatisfied after contacting our customer support team, you may apply for a refund. Certain guidelines to be followed are:

1. We would not be liable to refund in circumstances where we miss the submission deadline due to a customer’s failure to submit necessary material on time.

2. When a customer makes a claim for poor quality of an order, not a problem, they can provide specific examples with regard to any quality issues, we will take care of it.

3. Due to the nature of our certain products like software and their extension products, no refunds are available once you have downloaded the software. If for any reason you find that the extension is not suitable, please contact us, and we will work with you to find the best solution.

In case you are still not satisfied, please contact our 24 * 7 customer support with your Order No. and ask for a cancellation of your order. The details would be sent to you via email.

We do not issue any refunds if we fail a deadline due to delays in submission of necessary materials and content from the customers end. Please make sure to submit all necessary materials as soon as possible.

We offer 30 -day money back guarantee for all of our extensions. You can get a full refund if you are not satisfied with our extension during 30 days after your purchase. You can use our customer service system to requeefund requests after 30 days are not accepted. Please remember that we will not refund any fee you paid for installation and customization services.

In what case refund policy is applied?

Our ultimate target is to make you enjoy the perfect satisfaction of our products and services. However, if you are not satisfied with our produc a full refund during 30 days after your purchase. That means refund policy is applied for any purchased item cases. Stating reason is not compulsory, but we would highly appreciate you letting us know so that we could make improvement.

For installation and customization services, we do not provide money back guarantee as it covers the cost of our developers time which is not recoverable.

 

Changes to this Refund & cancellation policy

Twarak Infotech Private Limited has the discretion to update this Refund & cancellation policy at any time. We encourage Users to frequently check Refund & cancellation Policy for any changes and stay informed about any recent change in our Refund & cancellation policy. You acknowledge and agree that it is your responsibility to review this Refund & cancellation policy periodically and become aware of modifications.

 

Contact Us

Feel free to contact us or mail us at [email protected], in case you have any questions or suggestions regarding our Refund & cancellation policy.